SHIPPING POLICY

Standard Shipping 

We utilize multiple shipping carriers to deliver packages within the US and aboard. Once your payment is verified and processed it can take 5-10 business days for your order to ship excluding weekends and holidays. Once your order is shipped you will receive an email notification with the shipping carrier and tracking number.

All items are shipped within 5-10 business days of your order date.

*Does Not Include Standard Processing Time Of 1 - 3 Business Days

We ship via USPS, UPS & AMAZON. Once your payment has been processed and verified it can take 1 - 3 business days for your order to ship excluding weekends and holidays. Once your order has shipped you will receive an email notification with the shipping carrier and tracking number. Please ensure that correct abbreviations are used and you have inputed spaces inserted properly as we do not take responsibility for the incorrect information.

If the package is returned non-deliverable we will issue a store credit in the form of an E-Gift Card for the net price of your item(s) minus the shipping charge.

International Delivery Times Vary:

We ship USPS and/or UPS. Shipping rates vary depending on location and weight. You can find out your actual shipping cost at check out. Prices on RealLoveExist.com/Rainie Howard Enterprises are in US dollars and are charged in US dollars. We do not provide currency conversion. Your bank will convert depending on the going rate at the time your order is placed. All applicable customer fees, taxes, and duties are the sole responsibility of the customer. Customer authorities require that we state the value of your order directly on your package.

Shipping Fees:

Shipping fees are non-refundable. If you refuse any shipments from RealLoveExist.com/Rainie Howard Enterprises, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Delivered But Not Received:

If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier (either the United States Postal Service or AmazonGlobal Standard Shipping (for international orders) – depending on the shipping method selected) and address the issue directly with them. RealLoveExist.com/Rainie Howard Enterprises does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Order Cancellation Policy

Please double check that your address is correct when placing your order. If you submit an incorrect address you will be responsible for all costs of reshipment fees. All orders are automatically processed on our secure merchant processor and sent for production and shipment as soon as they are placed. During this process we incur irreversible fees. If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee + $2 processing fee + original shipping fee before credit is issued. 

Refund Policy on Digital Products

When a refund is requested on the purchase of a physical product, the product is returned and the money refunded. However when a refund is requested for a digital product, there is no way for the customer to truly return the purchased item. It remains in their possession indefinitely. Therefore,  our automatic software doesn't allow refunds on electronic products because they are delivered instantly to your email.